Travelex attack - how to change travel money |
MONEYFACTS ARCHIVE. This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Derin Clark

Derin Clark

Online Reporter
Published: 09/01/2020

Travellers across the UK have been impacted by a cyberattack on Travelex, which has left many without travel money as they head abroad. Here we take a look at alternative ways travellers can get access to money before they travel.

What is the Travelex attack?

On the 31 December 2019, Travelex reported that its computer systems had been targeted in a cyberattack. While the company has been working to get its systems back online, at the time of writing, its website is still offline. This has resulted in travellers unable to change money into foreign currency at UK airports and ports, as well as at major high street banks including Lloyds, Barclays and Royal Bank of Scotland, in addition to supermarkets Tesco and Sainsbury’s.

As well as this, those with a Travelex money card cannot reload their card at the moment, while new cards cannot be sold at the time being. However, those with money on their existing card can continue to use it as normal and make ATM withdrawals.

What to do if you are travelling abroad?

Fortunately, for travellers who are travelling abroad and who have not ordered their foreign currency yet, there are still places that will be able to change their money. Post Office Money, for example, continues to offer a highly competitive travel money service and charges 0% commission on travel money. In addition to this, travellers can click and collect euros and US dollars within two hours from 3,500 branches, while it offers more than 70 different currencies for next-day home delivery or collection from over 11,500 branches. The current Post Office Money currency rates can be found here.

Alternatively, travellers can also use a travel credit card when abroad. Many offer 0% foreign usage charges, however consumers should check the terms and conditions to ensure they won’t incur extra charges for using their credit card abroad. For more information about credit card charges while abroad, read our guide Don’t be caught out by overseas card charges.

Another option is to withdraw money from an ATM machine while abroad, however travellers should be wary of doing this as banks often charge extra fees when money is withdrawn from ATM machines abroad.

What to do if you’ve ordered money through Travelex

Travellers who have already ordered money through Travelex can call Travelex customer services on 0345 872 7627 or contact the company via its social media platforms. The company has stated that its stores remain open and travellers can find their nearest store by calling customer services.


Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

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