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As the energy crisis continues a growing number of consumers are finding that their energy supplier is going out of business, and many more are finding their energy bills are rising. Here we look at which energy suppliers have gone bust and what options are available to consumers whose suppliers are no longer operating.
Since the start of August 2021, a total of 10 energy suppliers have gone out of business, including Avro, People’s Energy and Green impacting more than 1.5 million customers in total. Customers who have been affected are automatically being moved to a different supplier by the market regulator Ofgem.
Below we reveal which energy suppliers have gone out of business since 1 August 2021 and which supplier customers are being moved to.
Original supplier | New supplier |
Symbio | E.ON Next |
Igloo | E.ON Next |
Enstroga | E.ON Next |
Avro | Octopus |
Green | Shell |
People’s Energy | British Gas |
Utility Point | EDF |
PFP Energy | British Gas |
Moneyplus Energy | British Gas |
HUB Energy | E.ON Next |
Customers whose energy supplier is no longer operating should take a meter reading, which the new supplier will need to provide an accurate bill. Ofgem will carry out the switch from the old supplier to the new one, so customers should wait until they are informed that the switch has been completed when they will be informed of the supplier, tariff and payments. After the switch is completed, customers can then consider switching to a new tariff or supplier.
Consumers should be aware that with gas prices rising, they may struggle to find a more competitive tariff than the one they have been moved to.
On 1 October 2021, Ofgem increased the price cap, which limits how much energy suppliers can charge customers per unit of energy and associated standing charges, to £1,277. This price cap only impacts customers on the supplier’s standard variable rate default tariff and does not apply to those on a fixed rate tariff.
Those concerned about their ability to meet new repayments should speak to their new supplier or consider contacting Citizens Advice for impartial advice. Customers with complaints against their energy supplier can contact Ofgem.
Consumers considering switching energy suppliers for a more competitive rate can find out more information by reading our saving money by switching energy supplier guide.
Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time. Links to third parties on this page are paid for by the third party. You can find out more about the individual products by visiting their site. Moneyfacts.co.uk will receive a small payment if you use their services after you click through to their site. All information is subject to change without notice. Please check all terms before making any decisions. This information is intended solely to provide guidance and is not financial advice. Moneyfacts will not be liable for any loss arising from your use or reliance on this information. If you are in any doubt, Moneyfacts recommends you obtain independent financial advice.
Inflation increased to 9% today following April’s announcement from the Office for National Statistics (ONS). It means inflation is now at its highest level since 1982. “Inflation rose steeply in April, driven by the sharp climb in electricity and gas prices as the higher price cap came into effect,” said Grant Fitzner, Chief Economist at ONS.
Inflation increased to 9% today following April’s announcement from the Office for National Statistics (ONS).
Lloyds Bank will incentivise any customers switching from another bank to its Club Lloyds or Club Lloyds Platinum Account with a £125 cash bonus. The offer is available with immediate effect and is only available through the Current Account Switch Service (CASS) until 27 June.
Lloyds Bank will incentivise any customers switching from another bank to its Club Lloyds or Club Lloyds Platinum Account with a £125 cash bonus.
In light of the ongoing cost of living crisis in the UK, it is likely that the word “affordability” is on your mind. Added to this, if you are approaching your 40s and 50s, you could be shouldering many financial responsibilities.
In light of the ongoing cost of living crisis in the UK, it is likely that the word “affordability” is on your mind.
Inflation increased to 9% today following April’s announcement from the Office for National Statistics (ONS). It means inflation is now at its highest level since 1982. “Inflation rose steeply in April, driven by the sharp climb in electricity and gas prices as the higher price cap came into effect,” said Grant Fitzner, Chief Economist at ONS.
Inflation increased to 9% today following April’s announcement from the Office for National Statistics (ONS).
Lloyds Bank will incentivise any customers switching from another bank to its Club Lloyds or Club Lloyds Platinum Account with a £125 cash bonus. The offer is available with immediate effect and is only available through the Current Account Switch Service (CASS) until 27 June.
Lloyds Bank will incentivise any customers switching from another bank to its Club Lloyds or Club Lloyds Platinum Account with a £125 cash bonus.
In light of the ongoing cost of living crisis in the UK, it is likely that the word “affordability” is on your mind. Added to this, if you are approaching your 40s and 50s, you could be shouldering many financial responsibilities.
In light of the ongoing cost of living crisis in the UK, it is likely that the word “affordability” is on your mind.
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