Moneyfacts Consumer Awards | 2020 Results | moneyfacts.co.uk

Michelle Monck

Michelle Monck

Consumer Finance Expert
Published: 05/11/2019

At last, the customers have spoken, and we are delighted to announce that the winners of the Moneyfacts Consumer Awards are in!

Those taking away the top prizes, as well as the runner up ratings of Highly Commended and Commended, were revealed last night at an exclusive awards ceremony held at the Royal Lancaster hotel in London. Professionals from across the industry gathered to hear who had walked away with the much-coveted Moneyfacts consumer awards covering 30 financial services categories, including mortgages, banking and insurance amongst others.

The Moneyfacts Consumer Awards are known throughout the financial sector for their unique combination of independent expert analysis and comprehensive survey results from nearly two hundred thousand customers – three of whom won £1,000 in our prize survey. Many congratulations to them and last night’s lucky winners.

Best Service

Best Customer Service Best Claims Service
Winner: TorFX

Highly Commended: Zopa

Commended: Moneybox

Savings and ISAs

High Street Savings Provider of the Year ISA Provider of the Year

Highly Commended: Nationwide Building Society

Commended: Virgin Money
Commended: Aldermore
Online Savings Provider of the Year Digital Wealth Management Provider of the Year
Winner: RCI Bank UK

 

Highly Commended: Charter Savings Bank

Commended: Ford Money
Winner: Moneybox

Highly Commended: Wealthify

Commended: Nutmeg

Mortgages

High Street Mortgage Provider of the Year First-Time Mortgage Buyers' Choice
Winner: Nationwide Building Society

Highly Commended: Yorkshire Building Society

Commended: NatWest
Learn more about Skipton Building Society
Highly Commended: Virgin Money

Commended: Santander
Remortgage Buyers' Choice  
Winner: Nationwide Building Society

Highly Commended: first direct

 

Banking

Branch Network of the Year Current Account Provider of the Year
Highly Commended: Nationwide Building Society

Commended: Virgin Money
Winner: first direct

Highly Commended: Starling Bank

Commended: The Co-operative Bank
Banking App of the Year Online Banking Provider of the Year
Winner: Starling Bank

Highly Commended: Monzo

Commended: Barclays Bank
Winner: first direct

Highly Commended: Nationwide Building Society

Commended: Halifax
Current Account Switching Provider of the Year Student Account Provider of the Year
Winner: first direct

Highly Commended: Nationwide Building Society

Commended: Lloyds Bank
Winner: Santander

Highly Commended: Nationwide Building Society

Commended: Barclays Bank

 

 

Credit Cards

Credit Card Provider of the Year Credit Card App of the Year

Highly Commended: Virgin Money

Commended: Halifax
Winner: Vanquis Bank

Highly Commended: American Express

Commended: Tandem Bank
Credit Builder Card Provider of the Year  
Winner: Tandem Bank

Highly Commended: Vanquis Bank

Commended: Tesco Bank
 
 

Loans

Personal Loan Provider of the Year Non-mainstream Loan Provider of the Year
Winner: Zopa

Highly Commended: Admiral

Commended: Sainsbury's Bank

Highly Commended: Likely Loans

Commended: Bamboo
 

Insurance

Home Insurance Provider of the Year Pet Insurance Provider of the Year
Winner: John Lewis Finance

Highly Commended: Policy Expert

Commended: Co-op Insurance
Learn more about The Insurance Emporium
Highly Commended: Direct Line

Commended: Petplan
Car Insurance Provider of the Year Health Insurance Provider of the Year
Winner: M&S Bank

Highly Commended: Quotemehappy.com

Commended: Sheilas' Wheels
Winner: WPA

Highly Commended: Bupa

Commended: AXA PPP healthcare
Life Insurance Provider of the Year (Direct) Travel Insurance Provider of the Year
Learn more about Legal & General
Highly Commended: Beagle Street

Commended: AIG Life

 

 

International Money Transfer

International Money Transfer Provider of the Year  
Winner: TorFX
Learn more about TorFX
Highly Commended: Universal Partners FX

Commended: TransferMate Global Payments
 



 

 

Other categories

Cashback Site of the Year Energy Provider of the Year
Winner: TopCashback

Highly Commended: OhMyDosh!

Commended: Swagbucks
Winner: So Energy

Highly Commended: Bulb

Commended: Octopus Energy
Car Finance Provider of the Year Peer-to-peer Provider of the Year
Winner: Sainsbury's Bank 

Highly Commended: Admiral

Commended: John Lewis Finance 
Winner: Zopa

Highly Commended: Kuflink

Commended: RateSetter

 

 

Disclaimer: This information is intended solely to provide guidance and is not financial advice. Moneyfacts will not be liable for any loss arising from your use or reliance on this information. If you are in any doubt, Moneyfacts recommends you obtain independent financial advice.

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