Complaints

Moneyfacts aims to offer the highest quality of product information, guides and service to our customers.

However, if you have cause to make a complaint about anything we have done, please email us using our Contact Us function, and mark your communication as ‘I’d like to make a complaint’ as your chosen subject.

We aim to deal with any complaints as soon as possible and hope to respond in all cases within 5 business days, either with an acknowledgement or a resolution.

If your complaint is significant enough to be classified as a regulated complaint using the definition provided by the Financial Conduct Authority, you will have the right to refer the matter to the Financial Ombudsman Service if you are not happy with our resolution. We will confirm to you when we acknowledge your complaint whether we are treating it as a regulated complaint.