Moneyfacts Consumer Awards |

Moneyfacts Consumer Awards

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This year’s Moneyfacts Consumer Survey is now closed!

The results will be announced live on our Facebook page on Thursday 27 January. Follow us here to see who comes top!

What are the Moneyfacts Consumer Awards?

Totally independent, the Moneyfacts Consumer Awards combines over 30 years of Moneyfacts’ expertise with your opinion as the all-important customer. Giving over a hundred thousand customers a voice, the results enable use to distinguish companies that offer great products alongside excellent customer service.

If you are interested in participating in the next consumer survey with the chance to win one of three £1000 prizes, please sign up to the newsletter (follow the link at the bottom of the page) to ensure you are one of the first to receive a survey link. Terms and conditions apply.

What are the categories?

  • Pet Insurance Provider of the Year
  • Car Insurance Provider of the Year
  • Health Insurance Provider of the Year
  • Life Insurance Provider of the Year (Direct)
  • Travel Money Provider of the Year
  • High Street Mortgage Provider of the Year
  • Remortgage Buyers' Choice
  • Travel Insurance Provider of the Year
  • International Money Transfer
  • Cashback Site of the Year
  • Home Insurance Provider of the Year
  • Energy Provider of the Year
  • First-Time Mortgage Buyers' Choice
  • Non-mainstream Loan Provider of the Year
  • Peer-to-peer Provider of the Year
  • Credit Builder Card Provider of the Year
  • Current Account Provider of the Year
  • Current Account Switching Provider of the Year
  • Student Account Provider of the Year
  • Credit Card Provider of the Year
  • Banking App of the Year
  • Personal Loan Provider of the Year
  • Digital Wealth Management Provider of the Year
  • Best Claims Service
  • Best Customer Service
  • Online Banking Provider of the Year
  • High Street Savings Provider of the Year
  • Online Savings Provider of the Year
  • ISA Provider of the Year
  • Branch Network of the Year

Awards methodology

Stage 1: Shortlists for these awards are first assessed by our highly-qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlist. To ensure that products are being properly considered for all data-specific categories, providers are urged to ensure that Moneyfacts holds relevant and fully up-to-date information at all times, where relevant.

Stage 2: The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. The consumers score the providers that they have had experience with in each relevant category. This second stage helps to decide the overall result, so the consumer contribution really influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Moneyfacts Consumer Awards. Summarising their analysis, they said: “We find the data collection procedure through the survey satisfactory. The process is transparent and is detail-oriented enough to avoid issues that could have risen in the future. The survey data is prepared and cleaned for the final analysis in a commendable manner. A standard industry practice is followed correctly in preparation of the survey score.”

View last year's winners

Announced on the 29th January 2020, click below to view the results of the Moneyfacts Consumer Awards 2020.

2020 results page

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