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Moneyfacts Consumer Awards 2018 winners revealed

Moneyfacts Consumer Awards 2018 winners revealed

Category: Money
26/01/2018

MONEYFACTS ARCHIVE
This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Last night, the winners of the Moneyfacts Consumer Awards 2018 were announced at an exclusive ceremony held at the Royal Lancaster Hotel in London. In front of a room packed with industry professionals, comedian Ellie Taylor revealed who this year's standout performers were.

Not just providers are celebrating

An important part of deciding who took home the crowns was the survey that was filled in by you. This year's consumer survey shattered our previous record, with over 160,000 individuals wanting to have their say.

"We are delighted with the large volume of replies to the Moneyfacts Consumer Survey, making it the most comprehensive of its kind," Jayms Brooks, senior digital marketing manager at moneyfacts.co.uk, said. "The overwhelming response to the survey is a testament to the financially savvy consumers that visit our website."

While we appreciate you giving us your insight into the providers that have made your year better, we also like to give something back. That's why three survey respondents have been picked at random to receive a whopping cash prize of £1,000.

Understandably, a lot of our prize winners are rather shocked when they get the call, and this year's lucky individuals are no different. Penny Grundy, one of our three winners, told us: "I was delighted to receive the telephone call to say that I was one of the winners. While I was dubious initially, thinking that it was a marketing ploy, I was reassured that it was real."

She intends to use the prize money to help her purchase a house – the best of luck with that, Penny! Other winners have used their £1,000 for holidays or birthday treats. Aside from getting your voice heard on the quality of the financial products that you use, there's clearly other perks to be gained from taking part in our annual consumer survey.

Best in class

It's not only the consumers who get to decide who wins, however. The Moneyfacts Consumer Awards combine honest consumer feedback with technically elite products, to reveal the best all-rounder. The best products are not always the cheapest; Moneyfacts expert analysis is used to reveal those products that have the best features and benefits.

"Your honest feedback, alongside our technical knowledge, means that this year's Moneyfacts Consumer Awards is multifaceted in the way that it recognises not just the best products, but excellent service as well," Jayms concluded. "This year's finalists and winners should all be proud of their achievements."

Standout winners were Halifax, who took home two wins, one highly commended and three commended trophies; first direct, who had the honour of becoming the Online Banking Provider of the Year while also getting three highly commended trophies; and Virgin Money, who won as High Street Savings Provider of the Year and got two highly commended and one commended trophies to boot. Awards categories ran the gamut from Best Claims Service (which was entirely decided by your survey responses) to Travel Money Provider of the Year, with all manner of insurance, mortgage and savings trophies up for grabs.

So, whatever you are looking to get in the near future, whether it's an insurance policy or new mortgage, why not have a look at the winners below to see which providers have proven that their product truly stands out from the crowd. Congratulations to all our winners – providers and consumers alike – and we'll see you again next year!

Pet Insurance Provider of the Year
WINNER:
Agria Pet Insurance
Highly Commended:
Petplan
Commended:
Legal & General
Car Insurance Provider of the Year
WINNER:
Hastings Direct
Highly Commended:
Geoffrey Insurance
Commended:
Churchill
Health Insurance Provider of the Year
WINNER:
AXA PPP healthcare
Highly Commended:
WPA
Commended:
Aviva UK Health
Life Insurance Provider of the Year (Direct)
WINNER:
Beagle Street
Highly Commended:
Legal & General
Commended:
VitalityLife
Travel Insurance Provider of the Year
WINNER:
Cedar Tree Travel Insurance
Highly Commended:
CoverForYou
Commended:
Barclays
Travel Money Provider of the Year
WINNER:
Tesco
Highly Commended:
Sainsbury's Bank
Commended:
Eurochange
International Money Transfer Provider of the Year
WINNER:
TorFX
Highly Commended:
HiFX
Commended:
Halo Financial
Cashback Site of the Year
WINNER:
Quidco
Highly Commended:
TopCashback
Commended:
imutual
Home Insurance Provider of the Year
WINNER:
Legal & General
Highly Commended:
Admiral
Commended:
John Lewis Insurance
Energy Provider of the Year
WINNER:
So Energy
Highly Commended:
Octopus Energy
Commended:
Affect Energy
First-Time Mortgage Buyers' Choice
WINNER:
Yorkshire Building Society
Highly Commended:
Lloyds Bank
Commended:
Virgin Money
High Street Mortgage Provider of the Year
WINNER:
Nationwide Building Society
Highly Commended:
Virgin Money
Commended:
Post Office Money
Remortgage Buyers' Choice
WINNER:
Coventry Building Society
Highly Commended:
first direct
Commended:
Halifax
Personal Loan Provider of the Year
WINNER:
TSB
Highly Commended:
M&S Bank
Commended:
Sainsbury's Bank
Non-mainstream Loan Provider of the Year
WINNER:
Lendable
Highly Commended:
1st Stop Personal Loans
Commended:
AvantCredit
Peer-to-peer Provider of the Year
WINNER:
RateSetter
Highly Commended:
Zopa
Commended:
Lending Works
Credit Card Provider of the Year
WINNER:
MBNA
Highly Commended:
Sainsbury's Bank
Commended:
Halifax
Credit Builder Card Provider of the Year
WINNER:
Vanquis Bank
Highly Commended:
Capital One
Commended:
Barclaycard
Student Account Provider of the Year
WINNER:
Nationwide Building Society
Highly Commended:
HSBC
Commended:
Halifax
Current Account Switching Provider of the Year
WINNER:
Halifax
Highly Commended:
first direct
Commended:
M&S Bank
Current Account Provider of the Year
WINNER:
Halifax
Highly Commended:
first direct
Commended:
TSB
High Street Savings Provider of the Year
WINNER:
Virgin Money
Highly Commended:
Leeds Building Society
Commended:
Skipton Building Society
Online Savings Provider of the Year
WINNER:
Charter Savings Bank
Highly Commended:
RCI Bank UK
Commended:
Paragon Bank
ISA Provider of the Year
WINNER:
Principality Building Society
Highly Commended:
Virgin Money
Commended:
Shawbrook Bank
Branch Network of the Year
WINNER:
The Co-operative Bank
Highly Commended:
Nationwide Building Society
Commended:
TSB
Online Banking Provider of the Year
WINNER:
first direct
Highly Commended:
Halifax
Commended:
TSB
Best Claims Service
WINNER:
Agria Pet Insurance
Highly Commended:
Petplan
Commended:
CoverForYou
Best Customer Service
WINNER:
Zopa
Highly Commended:
RCI Bank UK
Commended:
RateSetter

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

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