Moneyfacts Consumer Awards 2021 Results

Winner's spotlight

Moneyfacts feedback

This is the second year that first direct have won this award. It was recognised by its customers for excellent customer service and competitive rates for borrowing money.

first direct would like to thank....

Awards like this, that are voted for by our customers, are just that extra bit more special to us, so to win it for the second year running really means the world to us. On behalf of all of us at fd: thank you!

Winner's spotlight

Moneyfacts feedback

This is the eighth year in a row that first direct have won the Online Banking Provider of the Year award. The bank is renowned for its customer service excellence and continues to offer it customers an innovative and secure platform to manage their money.

first direct would like to thank....

Our customers; we're pretty sure we have some of the best around. This award really means the world to us, and more so because it was our wonderful customers that made it happen. So from all of us at fd: Thank you!

Highly Commended spotlight

Barclays Bank would like to thank....

Pip Landers-Letts, Barclays’ Head of Youth, Student & Graduate Propositions, Barclays says: “It is great to see the Barclays Student Additions Account recognised for the way it can support students as they embark on their studies. The start of university is such an exciting time, but often there is lots to do to make sure you are fully equipped for student life - being able to set up our Student Additions Account from the Barclays app is a quick and easy task, which frees up more time to focus on the start of your studies and settle into university.” 

Winner's spotlight

Moneyfacts feedback

Admiral offered those wanting a loan consistently competitive interest rates across its range of borrowing.

Admiral would like to thank....

"We’re delighted to have won the Moneyfacts consumer award for Personal Loan Provider of the Year! To receive this endorsement from our customers is an incredible achievement, and we want to say a big thank you to everyone who took the time to vote for us. Our aim is to provide unrivalled customer service alongside outstanding products, and it’s fantastic to see that the hard work of our staff and the quality of our products is appreciated by our customers". 

Winner's spotlight

Moneyfacts feedback

This is the second year Everyday Loans has won this award. They again offered a range of borrowing options over a wide range of amounts during the year.

Everyday Loans would like to thank....

"Customer service is at the very heart of what we do. So, it goes without saying that we’re thrilled that it’s been recognised by both industry experts and so many of our borrowers.

To receive such a respected award not only once but now twice, is very satisfying indeed. I’d like to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of the pandemic makes me prouder than ever to be part of the business."

Commended spotlight

My Community Bank would like to thank....

"We’re very proud to receive this recognition. Many thanks to all of the customers who voted for us in this category, and to our hard working and dedicated colleagues who made this possible. My Community Bank has the objective of fighting financial exploitation. We want to continue to offer a great experience to our members, and we’re committed to helping more and more people access affordable finance as we grow".

Winner's spotlight

Moneyfacts feedback

Policy Expert offered very low premiums and included optional extras without any additional cost.

Policy Expert would like to thank....

"A huge thank you to our customers for voting for us, with customer centricity at the heart of everything we do, we’re delighted to be recognised with this prestigious award. We launched Policy Expert in 2011 and have grown rapidly over the last 10 years. We’re now trusted by over 800,000 home and car insurance customers across the UK. Our customer-first mindset has been crucial in our growth and success - we’re thrilled that our hard work has been recognised through winning this award.
A special mention to all the team at Policy Expert – this award reflects everyone’s passion and dedication, in providing customers with a first-class experience. A final thanks to the Moneyfacts Awards team. We love taking part in these awards every year, and we’d like to thank you for your efforts in the “virtual reveal”!"

Highly Commended spotlight

Admiral would like to thank....

"We’re thrilled to have been awarded ‘Highly Commended Insurance Provider of the year’ by Moneyfacts in 2021. At Admiral we put customers at the heart of everything that we do. We’re really proud that the hard work and dedication of our team has created a product recognised by our customers as being one of the best in the market. We want to say a big thank you to everyone who took the time to vote for us". 

Highly Commended spotlight

Purely Pets would like to thank....

As award winning pet insurance specialists, Purely Pets have designed 15 cover levels to give you the freedom to choose the right level of cover for you and your dog and cat. All of our Gold levels of cover are 5* Defaqto rated and we include a Vet helpline service providing help and advice 24/07, online policy management and access to a knowledgeable UK based claims team as standard.

Winner's spotlight

Moneyfacts feedback

Legal and General have won this award for two years running. They were the market leader in terms of popularity and offered comprehensive cover at competitive rates.

Legal & General would like to thank....

"Thank you to all our customers who have taken their time and voted for us number one for a second year in a row. We’re really honoured to have been voted Life Insurance Provider for the Year (Direct) once again. Winning this award shows our commitment to delivering the very best service for our customers, ensuring our life insurance really does make a difference to their lives. "

Winner's spotlight

Moneyfacts feedback

TopCashback consistently offered access to an extensive number of retailers with high cashback amounts. This is their third win in a row, proving they have a winning formula for driving great cashback deals.

TopCashback would like to thank....

"We are incredibly proud to have won the Moneyfacts Cashback Site of the Year award for three consecutive years. It is a fantastic achievement and a tribute to the TopCashback team’s hard work.
Despite a challenging year for all, our goals have remained the same – to save our members the most money possible, be the most generous cashback site we can be and always put fairplay at the forefront of everything we do.
With the introduction this year of our browser extension and Energy Compare Tool, we hope to make saving money even easier for our members.
We are delighted that these efforts have been recognised by both the public and experts and are dedicated to continuously providing award-winning service for years to come!"

Winner's spotlight

Moneyfacts feedback

This is the first time People's Energy have been nominated for this award and the feedback from their customers has seen them immediately scoop our top Energy Provider award.. They offer consumers low cost renewable energy and with low exit fees.

People's Energy would like to thank....

"We’d like to say a big thank you to all of our members who voted People’s Energy as Energy Supplier of the Year. This is a huge achievement for our team who have worked so hard to get us to where we are. As a community interest company, our commitment is to our members, our community and building a better world, for everyone. So to have our members vote for us is a huge honour for us all and our movement".

Winner's spotlight

Moneyfacts feedback

Admiral offered competitive rates for car loans and the option to make overpayments without incurring an early repayment charge would have been appreciated by borrowers.

Admiral would like to thank....

"Thank you to our customers who took the time to vote for us in the Moneyfacts Consumer Awards 2021. We’re absolutely delighted to have won the Car Finance Provider of the Year Award. As well as offering products we are proud of, we always aim to provide first class customer service. Winning this award, voted for by our customers is fantastic recognition of the hard work of our staff and the quality of our car finance products".