Moneyfacts Consumer Awards | 2021 Results | moneyfacts.co.uk

Michelle Monck

Michelle Monck

Consumer Finance Expert
Published: 28/01/2021

At last, the customers have spoken, and we are delighted to announce that the winners of the Moneyfacts Consumer Awards are in! Professionals from across the industry gathered at the online event to hear who had walked away with the much-coveted Moneyfacts consumer awards covering 31 financial services categories, including mortgages, banking and insurance amongst others.

The Moneyfacts Consumer Awards are known throughout the financial sector for their unique combination of independent expert analysis and comprehensive survey results from over 130,000 people – three of whom won £1,000 in our prize survey. Many congratulations to them. To navigate to a particular category, click the category name under the 'guide contents' to the right of the page.    

Best Service

Best Customer Service
Winner Highly commended Commended
TorFX
Moneybox
Monzo

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

TorFX would like to thank....

Details coming soon 

 

 

Highly Commended spotlight

Moneybox would like to thank....

Details coming soon

 

Commended spotlight

Monzo would like to thank....

Details coming soon

 

Best Claims Service
Winner Highly commended Commended
Bought By Many
The Insurance Emporium
Purely Pets

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

Bought By Many would like to thank....

Details coming soon

 

 

Highly Commended spotlight

The Insurance Emporium would like to thank....

Details coming soon

 

Commended spotlight

Purely Pets would like to thank....

Details coming soon

 

Savings and ISAs

High Street Savings Provider of the Year
Winner Highly commended Commended
Skipton Building Society
Leeds Building Society

 

Winner's spotlight

Moneyfacts feedback

Yorkshire Building Society offered consumers options across a comprehensive range of accounts.

 

Yorkshire Building Society would like to thank....

"We’d like to thank the thousands of customers who voted Yorkshire Building Society the High Street Provider of the Year for both mortgages and savings – it’s a huge honour to receive the accolades. Our purpose has always been to help people build financial resilience and to own their own home – these awards demonstrate we continue to do that, successfully, more than 150 years after we started. We’re so proud our mortgages and savings products, which represent good, long-term value, and our friendly and high quality service have been recognised by so many customers as the best on the high street."

 

 

Highly Commended spotlight

Skipton Building Society would like to thank....

Details coming soon

 

Commended spotlight

Leeds Building Society would like to thank....

"At Leeds Building Society, we’ve been helping people save for more than 145 years. The last 12 months have been difficult for many, which is why we’re delighted that our efforts to support savers through this time have been recognised. A commended award is a great way to show our commitment to improving the products and services we offer, and it's something we'll continue to do in 2021 and beyond".

 

ISA Provider of the Year
Winner Highly commended Commended
Paragon Bank
Yorkshire Building Society

 

Winner's spotlight

Moneyfacts feedback

Charter Savings offered a range of ISAs with consistently competitive interest rates.

 

Charter Savings Bank would like to thank....

“We’re grateful for the feedback we receive from our customers, which helps us to ensure the very best customer experience. These awards further cement the hard work undertaken within the organisation to achieve this and are a real vote of confidence that our customers appreciate and recognise our efforts. Thank you to everyone who voted for us.”

 

 

Highly Commended spotlight

Paragon Bank would like to thank....

Details coming soon

 

Commended spotlight

Yorkshire Building Society would like to thank....

Details coming soon

 

Online Savings Provider of the Year
Winner Highly commended Commended
RCI Bank UK
Ford Money

 

Winner's spotlight

Moneyfacts feedback

Charter Savings Bank offered a competitively priced savings accounts during the year to its existing and new customers.

 

Charter Savings Bank would like to thank....

"We’re thrilled to have been voted ISA Provider of the Year for the third consecutive year and Online Savings Provider of the Year at the Moneyfacts Consumer Awards. We work hard to consistently offer straightforward products, alongside exceptional service. We pride ourselves on listening to feedback to ensure we provide the very best experience and we’ll continue to offer the same for new and existing customers who trust us to look after their savings.
Thank you to everyone who voted for us."

 

 

Highly Commended spotlight

RCI Bank UK would like to thank....

Thank you to all our amazing customers who voted for us as Online Savings Provider of the Year and to our wonderful employees who work tirelessly to provide beautifully simple banking! Alice Altemaire, CEO of RCI Bank says; “It is an honour to be highly commended in this category. We continually look for ways to provide great service and products for our customers.” Julien Louisor, CFO of RCI Bank says; “We are committed to providing the best for our customers. I’m very proud of RCI Bank for being highly commended and continuing to put our customers first.”

 

Commended spotlight

Ford Money would like to thank....

Details coming soon

 

Digital Wealth Management Provider of the Year
Winner Highly commended Commended
Moneybox
Wealthify
Nutmeg

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

Moneybox would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Wealthify would like to thank....

Details coming soon

 

Commended spotlight

Nutmeg would like to thank....

Details coming soon

 

Mortgages

High Street Mortgage Provider of the Year
Winner Highly commended Commended
NatWest
Clydesdale Bank/Yorkshire Bank

 

Winner's spotlight

Moneyfacts feedback

Yorkshire Building Society won this award last year after being highly commended in 2020. They offered consumers options across a comprehensive range of mortgage types.

 

Yorkshire Building Society would like to thank....

"We’d like to thank the thousands of customers who voted Yorkshire Building Society the High Street Provider of the Year for both mortgages and savings – it’s a huge honour to receive the accolades. Our purpose has always been to help people build financial resilience and to own their own home – these awards demonstrate we continue to do that, successfully, more than 150 years after we started. We’re so proud our mortgages and savings products, which represent good, long-term value, and our friendly and high quality service have been recognised by so many customers as the best on the high street."

 

 

Highly Commended spotlight

NatWest would like to thank....

Details coming soon

 

Commended spotlight

Clydesdale Bank/Yorkshire Bank would like to thank....

Details coming soon

 

First-Time Mortgage Buyers’ Choice
Winner Highly commended Commended
Yorkshire Building Society
Nationwide Building Society

 

Winner's spotlight

Moneyfacts feedback

Monmouthshire Building Society boosted the choice of first-time buyer mortgages available – these were consistently competitive and the building society has a personalised approach for those starting out on their home buying journey.

 

Monmouthshire Building Society would like to thank....

Monmouthshire Building Society would like to thank Moneyfacts, everyone who voted in the First-Time Mortgage Buyer’s Choice and all our colleagues for the hard work they put in to ensure we can continue to offer competitive mortgages aimed at first time buyers. It is testament to the hard work put in by everyone to ensure a fantastic experience for our members.

 

 

Highly Commended spotlight

Yorkshire Building Society would like to thank....

Details coming soon

 

Commended spotlight

Nationwide Building Society would like to thank....

Details coming soon

 

Remortgage Buyers’ Choice
Winner Highly commended Commended
Nationwide Building Society
Coventry Building Society
Skipton Building Society

 

Winner's spotlight

Moneyfacts feedback

Nationwide Building Society offered real choice and provided a consistent range of competitively priced products and had popular incentive options throughout the year.

 

Nationwide Building Society would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Coventry Building Society would like to thank....

Details coming soon

 

Commended spotlight

Skipton Building Society would like to thank....

Details coming soon

 

Banking

Branch Network of the Year
Winner Highly commended Commended
The Co-operative Bank
Nationwide Building Society
Post Office

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

The Co-operative Bank would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Nationwide Building Society would like to thank....

Details coming soon

 

Commended spotlight

Post Office would like to thank....

Details coming soon

 

Current Account Provider of the Year
Winner Highly commended Commended
first direct
Starling Bank
Nationwide Building Society

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

first direct would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Starling Bank would like to thank....

Details coming soon

 

Commended spotlight

Nationwide Building Society would like to thank....

Details coming soon

 

Banking App of the Year
Winner Highly commended Commended
Starling Bank
Monzo
first direct

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

Starling Bank would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Monzo would like to thank....

Details coming soon

 

Commended spotlight

first direct would like to thank....

Details coming soon

 

Online Banking Provider of the Year
Winner Highly commended Commended
first direct
Lloyds Bank
Nationwide Building Society

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

first direct would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Lloyds Bank would like to thank....

Details coming soon

 

Commended spotlight

Nationwide Building Society would like to thank....

Details coming soon

 

Current Account Switching Provider of the Year
Winner Highly commended Commended
Starling Bank
Monzo
Lloyds Bank

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

Starling Bank would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Monzo would like to thank....

Details coming soon

 

Commended spotlight

Lloyds Bank would like to thank....

Details coming soon

 

Student Account Provider of the Year
Winner Highly commended Commended
Santander
Barclays Bank
Halifax

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

Santander would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Barclays Bank would like to thank....

Details coming soon

 

Commended spotlight

Halifax would like to thank....

Details coming soon

 

Credit Cards

Credit Card Provider of the Year
Winner Highly commended Commended
American Express
Tesco Bank
MBNA

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

American Express would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Tesco Bank would like to thank....

Details coming soon

 

Commended spotlight

MBNA would like to thank....

Details coming soon

 

Credit Card App of the Year
Winner Highly commended Commended
American Express
Lloyds Bank
NatWest/Royal Bank of Scotland

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

American Express would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Lloyds Bank would like to thank....

Details coming soon

 

Commended spotlight

NatWest/Royal Bank of Scotland would like to thank....

Details coming soon

 

Credit Builder Card Provider of the Year
Winner Highly commended Commended
Tesco Bank
Barclaycard
Capital One

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

Tesco Bank would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Barclaycard would like to thank....

Details coming soon

 

Commended spotlight

Capital One would like to thank....

Details coming soon

 

Loans

Personal Loan Provider of the Year
Winner Highly commended Commended
Hitachi Personal Finance
M&S Bank

 

Winner's spotlight

Moneyfacts feedback

Admiral offered those wanting a loan consistently competitive interest rates across its range of borrowing.

 

Admiral would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Hitachi Personal Finance would like to thank....

Details coming soon

 

Commended spotlight

M&S Bank would like to thank....

Details coming soon

 

Non-mainstream Loan Provider of the Year
Winner Highly commended Commended
Likely Loans
My Community Bank

 

Winner's spotlight

Moneyfacts feedback

This is the second year Everyday Loans has won this award. They again offered a range of borrowing options over a wide range of amounts during the year.

 

Everyday Loans would like to thank....

"Customer service is at the very heart of what we do. So, it goes without saying that we’re thrilled that it’s been recognised by both industry experts and so many of our borrowers.


To receive such a respected award not only once but now twice, is very satisfying indeed. I’d like to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of the pandemic makes me prouder than ever to be part of the business."

 

 

Highly Commended spotlight

Likely Loans would like to thank....

Details coming soon

 

Commended spotlight

My Community Bank would like to thank....

Details coming soon

 

Insurance

Home Insurance Provider of the Year
Winner Highly commended Commended
Policy Expert
Admiral
Privilege

 

Winner's spotlight

Moneyfacts feedback

Policy Expert offered very low premiums and included optional extras without any additional cost.

 

Policy Expert would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Admiral would like to thank....

Details coming soon

 

Commended spotlight

Privilege would like to thank....

Details coming soon

 

Pet Insurance Provider of the Year
Winner Highly commended Commended
Bought By Many
Purely Pets
Scratch & Patch

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

Bought By Many would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Purely Pets would like to thank....

As award winning pet insurance specialists, Purely Pets have designed 15 cover levels to give you the freedom to choose the right level of cover for you and your dog and cat. All of our Gold levels of cover are 5* Defaqto rated and we include a Vet helpline service providing help and advice 24/07, online policy management and access to a knowledgeable UK based claims team as standard.

 

Commended spotlight

Scratch & Patch would like to thank....

Details coming soon

 

Car Insurance Provider of the Year
Winner Highly commended Commended
Churchill
Quotemehappy.com
Tesco Bank

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

Churchill would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Quotemehappy.com would like to thank....

Details coming soon

 

Commended spotlight

Tesco Bank would like to thank....

Details coming soon

 

Health Insurance Provider of the Year
Winner Highly commended Commended
WPA
The Exeter
General & Medical

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

WPA would like to thank....

Details coming soon

 

 

Highly Commended spotlight

The Exeter would like to thank....

Details coming soon

 

Commended spotlight

General & Medical would like to thank....

Details coming soon

 

Life Insurance Provider of the Year (Direct)
Winner Highly commended Commended
legal-and-general-life-insurance-award-winner-in-the-moneyfacts-awards
Zurich
Beagle Street

 

Winner's spotlight

Moneyfacts feedback

Legal and General have won this award for two years running. They were the market leader in terms of popularity and offered comprehensive cover at competitive rates.

 

Legal & General would like to thank....

"Thank you to all our customers who have taken their time and voted for us number one for a second year in a row. We’re really honoured to have been voted Life Insurance Provider for the Year (Direct) once again. Winning this award shows our commitment to delivering the very best service for our customers, ensuring our life insurance really does make a difference to their lives. "

 

 

Highly Commended spotlight

Zurich would like to thank....

Details coming soon

 

Commended spotlight

Beagle Street would like to thank....

Details coming soon

 

Travel Insurance Provider of the Year
Winner Highly commended Commended
Avanti Travel Insurance 
Staysure
CoverForYou

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

Avanti Travel Insurance would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Staysure would like to thank....

Details coming soon

 

Commended spotlight

CoverForYou would like to thank....

Details coming soon

 

International money transfer

International Money Transfer Provider of the Year
Winner Highly commended Commended
TorFX
Universal Partners FX
TransferWise

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

TorFX would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Universal Partners FX would like to thank....

Details coming soon

 

Commended spotlight

TransferWise would like to thank....

Details coming soon

 

Other categories

Cashback Site of the Year
Winner Highly commended Commended
OhMyDosh!
Swagbucks

 

Winner's spotlight

Moneyfacts feedback

TopCashback consistently offered access to an extensive number of retailers with high cashback amounts. This is their third win in a row, proving they have a winning formula for driving great cashback deals.

 

TopCashback would like to thank....

"We are incredibly proud to have won the Moneyfacts Cashback Site of the Year award for three consecutive years. It is a fantastic achievement and a tribute to the TopCashback team’s hard work.
Despite a challenging year for all, our goals have remained the same – to save our members the most money possible, be the most generous cashback site we can be and always put fairplay at the forefront of everything we do.
With the introduction this year of our browser extension and Energy Compare Tool, we hope to make saving money even easier for our members.
We are delighted that these efforts have been recognised by both the public and experts and are dedicated to continuously providing award-winning service for years to come!"

 

 

Highly Commended spotlight

OhMyDosh! would like to thank....

Details coming soon

 

Commended spotlight

Swagbucks would like to thank....

Details coming soon

 

Energy Provider of the Year
Winner Highly commended Commended
People's Energy
Octopus Energy
Igloo Energy

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

People's Energy would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Octopus Energy would like to thank....

Details coming soon

 

Commended spotlight

Igloo Energy would like to thank....

Details coming soon

 

Car Finance Provider of the Year
Winner Highly commended Commended
Hitachi Personal Finance
Tesco Bank

 

Winner's spotlight

Moneyfacts feedback

Admiral offered competitive rates for car loans and the option to make overpayments without incurring an early repayment charge would have been appreciated by borrowers.

 

Admiral would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Hitachi Personal Finance would like to thank....

Details coming soon

 

Commended spotlight

Tesco Bank would like to thank....

Details coming soon

 

Peer-to-peer Provider of the Year
Winner Highly commended Commended
Zopa
Ratesetter
Lending Works

 

Winner's spotlight

Moneyfacts feedback

Details coming soon

 

Zopa would like to thank....

Details coming soon

 

 

Highly Commended spotlight

Ratesetter would like to thank....

Details coming soon

 

Commended spotlight

Lending Works would like to thank....

Details coming soon

 

Disclaimer: This information is intended solely to provide guidance and is not financial advice. Moneyfacts will not be liable for any loss arising from your use or reliance on this information. If you are in any doubt, Moneyfacts recommends you obtain independent financial advice.

Cookies

Moneyfacts.co.uk will, like most other websites, place cookies onto your device. This includes tracking cookies.

I accept. Read our Cookie Policy