Moneyfacts Consumer Awards | 2021 Results | moneyfacts.co.uk

Moneyfacts.co.uk will never contact you by phone to sell you any financial product. Any calls like this are not from Moneyfacts. Emails sent by Moneyfacts.co.uk will always be from news@moneyfacts-news.co.uk. Be Scamsmart.


Michelle Monck

Michelle Monck

Consumer Finance Expert
Published: 28/01/2021

At a glance

At last, the customers have spoken, and we are delighted to announce that the winners of the Moneyfacts Consumer Awards are in! Professionals from across the industry gathered at the online event to hear who had walked away with the much-coveted Moneyfacts consumer awards covering 31 financial services categories, including mortgages, banking and insurance amongst others.

The Moneyfacts Consumer Awards are known throughout the financial sector for their unique combination of independent expert analysis and comprehensive survey results from over 130,000 people – three of whom won £1,000 in our prize survey. Many congratulations to them. To navigate to a particular category, click the category name under the 'guide contents' to the right of the page.    

Best Service

Best Customer Service
Winner Highly commended Commended
TorFX
Moneybox
Monzo
Best Claims Service
Winner Highly commended Commended
Bought By Many
Purely Pets

 

Highly Commended spotlight

The Insurance Emporium would like to thank....

"At The Insurance Emporium, we’re extremely proud to have won the Highly Commended accolade in the Moneyfacts Consumer Awards 2021! Putting the customer first is hugely important to everyone at The Insurance Emporium, and we’d like to thank everyone who voted for us to help us win such a fantastic accolade We’d also like to thank our dedicated Claims team, who work tirelessly to support our policyholders through the claims process. 2020 was an unprecedented year for businesses and individuals around the world. We worked swiftly to ensure our Claims staff were fully equipped to work securely from home, providing the same high-quality service our policyholders expect. We know having to make a claim can be stressful, so we’ve always strived to make our claims process as stress free as we can".

 

Savings and ISAs

High Street Savings Provider of the Year
Winner Highly commended Commended

 

Winner's spotlight

Moneyfacts feedback

Yorkshire Building Society offered consumers options across a comprehensive range of accounts.

 

Yorkshire Building Society would like to thank....

"We’d like to thank the thousands of customers who voted Yorkshire Building Society the High Street Provider of the Year for both mortgages and savings – it’s a huge honour to receive the accolades. Our purpose has always been to help people build financial resilience and to own their own home – these awards demonstrate we continue to do that, successfully, more than 150 years after we started. We’re so proud our mortgages and savings products, which represent good, long-term value, and our friendly and high quality service have been recognised by so many customers as the best on the high street."

 

 

Commended spotlight

Leeds Building Society would like to thank....

"At Leeds Building Society, we’ve been helping people save for more than 145 years. The last 12 months have been difficult for many, which is why we’re delighted that our efforts to support savers through this time have been recognised. A commended award is a great way to show our commitment to improving the products and services we offer, and it's something we'll continue to do in 2021 and beyond".

 

ISA Provider of the Year
Winner Highly commended Commended
Paragon Bank
Yorkshire Building Society

 

Winner's spotlight

Moneyfacts feedback

Charter Savings offered a range of ISAs with consistently competitive interest rates.

 

Charter Savings Bank would like to thank....

“We’re grateful for the feedback we receive from our customers, which helps us to ensure the very best customer experience. These awards further cement the hard work undertaken within the organisation to achieve this and are a real vote of confidence that our customers appreciate and recognise our efforts. Thank you to everyone who voted for us.”

 

Online Savings Provider of the Year
Winner Highly commended Commended

 

Winner's spotlight

Moneyfacts feedback

Charter Savings Bank offered a competitively priced savings accounts during the year to its existing and new customers.

 

Charter Savings Bank would like to thank....

"We’re thrilled to have been voted ISA Provider of the Year for the third consecutive year and Online Savings Provider of the Year at the Moneyfacts Consumer Awards. We work hard to consistently offer straightforward products, alongside exceptional service. We pride ourselves on listening to feedback to ensure we provide the very best experience and we’ll continue to offer the same for new and existing customers who trust us to look after their savings.
Thank you to everyone who voted for us."

 

 

Highly Commended spotlight

RCI Bank UK would like to thank....

Thank you to all our amazing customers who voted for us as Online Savings Provider of the Year and to our wonderful employees who work tirelessly to provide beautifully simple banking! Alice Altemaire, CEO of RCI Bank says; “It is an honour to be highly commended in this category. We continually look for ways to provide great service and products for our customers.” Julien Louisor, CFO of RCI Bank says; “We are committed to providing the best for our customers. I’m very proud of RCI Bank for being highly commended and continuing to put our customers first.”

 

Commended spotlight

Ford Money would like to thank....
The team at Ford Money are delighted to receive a Commendation at the Moneyfacts Awards 2021 for Online Savings Provider of the Year.

Suzanne Lewsley, Chief Deposits Officer at Ford Money said: “Since Ford Money launched in 2017, our priority has always been to provide simple and straightforward savings products to help our customers make their money to go further. We’d like to thank all of our customers for their support during this challenging year, as well as those who voted for us and our hard-working team. It’s a real reward for us to receive this recognition and we’re thoroughly looking forward to helping more of our customers achieve their savings goals in the months and years ahead.”  

 

Digital Wealth Management Provider of the Year
Winner Highly commended Commended
Moneybox
Wealthify
Nutmeg

Mortgages

High Street Mortgage Provider of the Year
Winner Highly commended Commended
NatWest
Clydesdale Bank/Yorkshire Bank

 

Winner's spotlight

Moneyfacts feedback

Yorkshire Building Society won this award last year after being highly commended in 2020. They offered consumers options across a comprehensive range of mortgage types.

 

Yorkshire Building Society would like to thank....

"We’d like to thank the thousands of customers who voted Yorkshire Building Society the High Street Provider of the Year for both mortgages and savings – it’s a huge honour to receive the accolades. Our purpose has always been to help people build financial resilience and to own their own home – these awards demonstrate we continue to do that, successfully, more than 150 years after we started. We’re so proud our mortgages and savings products, which represent good, long-term value, and our friendly and high quality service have been recognised by so many customers as the best on the high street."

 

First-Time Mortgage Buyers’ Choice
Winner Highly commended Commended
Yorkshire Building Society
Nationwide Building Society

 

Winner's spotlight

Moneyfacts feedback

Monmouthshire Building Society boosted the choice of first-time buyer mortgages available – these were consistently competitive and the building society has a personalised approach for those starting out on their home buying journey.

 

Monmouthshire Building Society would like to thank....

Monmouthshire Building Society would like to thank Moneyfacts, everyone who voted in the First-Time Mortgage Buyer’s Choice and all our colleagues for the hard work they put in to ensure we can continue to offer competitive mortgages aimed at first time buyers. It is testament to the hard work put in by everyone to ensure a fantastic experience for our members.

 

Remortgage Buyers’ Choice
Winner Highly commended Commended
Coventry Building Society
Skipton Building Society

 

Winner's spotlight

Moneyfacts feedback

Nationwide Building Society offered real choice and provided a consistent range of competitively priced products and had popular incentive options throughout the year.

 

Banking

Branch Network of the Year
Winner Highly commended Commended
The Co-operative Bank
Nationwide Building Society
Post Office

 

Current Account Provider of the Year
Winner Highly commended Commended
Starling Bank
Nationwide Building Society

 

Winner's spotlight

Moneyfacts feedback

This is the second year that first direct have won this award. It was recognised by its customers for excellent customer service and competitive rates for borrowing money.

first direct would like to thank....

Awards like this, that are voted for by our customers, are just that extra bit more special to us, so to win it for the second year running really means the world to us. On behalf of all of us at fd: thank you!

 

 

Banking App of the Year
Winner Highly commended Commended
Starling Bank
Monzo
first direct

 

Commended spotlight

first direct would like to thank....

We're committed to providing the best banking experience for our customers, so to be commended for this aware really is a big deal for us! Thank you to all our customers who voted for us.

 

 

Online Banking Provider of the Year
Winner Highly commended Commended
Lloyds Bank
Nationwide Building Society

 

Winner's spotlight

Moneyfacts feedback

This is the eighth year in a row that first direct have won the Online Banking Provider of the Year award. The bank is renowned for its customer service excellence and continues to offer it customers an innovative and secure platform to manage their money.

first direct would like to thank....

Our customers; we're pretty sure we have some of the best around. This award really means the world to us, and more so because it was our wonderful customers that made it happen. So from all of us at fd: Thank you!

 

 

Current Account Switching Provider of the Year
Winner Highly commended Commended
Starling Bank
Monzo
Lloyds Bank

 

Student Account Provider of the Year
Winner Highly commended Commended
Santander
Halifax

 

Highly Commended spotlight

Barclays Bank would like to thank....

Pip Landers-Letts, Barclays’ Head of Youth, Student & Graduate Propositions, Barclays says: “It is great to see the Barclays Student Additions Account recognised for the way it can support students as they embark on their studies. The start of university is such an exciting time, but often there is lots to do to make sure you are fully equipped for student life - being able to set up our Student Additions Account from the Barclays app is a quick and easy task, which frees up more time to focus on the start of your studies and settle into university.” 

 

Credit Cards

Credit Card Provider of the Year
Winner Highly commended Commended
American Express
Tesco Bank
MBNA

 

Credit Card App of the Year
Winner Highly commended Commended
American Express
Lloyds Bank
NatWest/Royal Bank of Scotland

 

Credit Builder Card Provider of the Year
Winner Highly commended Commended
Tesco Bank
Barclaycard
Capital One

 

Loans

Personal Loan Provider of the Year
Winner Highly commended Commended
Hitachi Personal Finance
M&S Bank

 

Winner's spotlight

Moneyfacts feedback

Admiral offered those wanting a loan consistently competitive interest rates across its range of borrowing.

 

Admiral would like to thank....

"We’re delighted to have won the Moneyfacts consumer award for Personal Loan Provider of the Year! To receive this endorsement from our customers is an incredible achievement, and we want to say a big thank you to everyone who took the time to vote for us. Our aim is to provide unrivalled customer service alongside outstanding products, and it’s fantastic to see that the hard work of our staff and the quality of our products is appreciated by our customers". 

 

 

Non-mainstream Loan Provider of the Year
Winner Highly commended Commended
Likely Loans

 

Winner's spotlight

Moneyfacts feedback

This is the second year Everyday Loans has won this award. They again offered a range of borrowing options over a wide range of amounts during the year.

 

Everyday Loans would like to thank....

"Customer service is at the very heart of what we do. So, it goes without saying that we’re thrilled that it’s been recognised by both industry experts and so many of our borrowers.


To receive such a respected award not only once but now twice, is very satisfying indeed. I’d like to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of the pandemic makes me prouder than ever to be part of the business."

 

 

Commended spotlight

My Community Bank would like to thank....

"We’re very proud to receive this recognition. Many thanks to all of the customers who voted for us in this category, and to our hard working and dedicated colleagues who made this possible. My Community Bank has the objective of fighting financial exploitation. We want to continue to offer a great experience to our members, and we’re committed to helping more and more people access affordable finance as we grow".

 

Insurance

Home Insurance Provider of the Year
Winner Highly commended Commended
Privilege

 

Winner's spotlight

Moneyfacts feedback

Policy Expert offered very low premiums and included optional extras without any additional cost.

 

Policy Expert would like to thank....

"A huge thank you to our customers for voting for us, with customer centricity at the heart of everything we do, we’re delighted to be recognised with this prestigious award. We launched Policy Expert in 2011 and have grown rapidly over the last 10 years. We’re now trusted by over 800,000 home and car insurance customers across the UK. Our customer-first mindset has been crucial in our growth and success - we’re thrilled that our hard work has been recognised through winning this award.
A special mention to all the team at Policy Expert – this award reflects everyone’s passion and dedication, in providing customers with a first-class experience. A final thanks to the Moneyfacts Awards team. We love taking part in these awards every year, and we’d like to thank you for your efforts in the “virtual reveal”!"

 

 

Highly Commended spotlight

Admiral would like to thank....

"We’re thrilled to have been awarded ‘Highly Commended Insurance Provider of the year’ by Moneyfacts in 2021. At Admiral we put customers at the heart of everything that we do. We’re really proud that the hard work and dedication of our team has created a product recognised by our customers as being one of the best in the market. We want to say a big thank you to everyone who took the time to vote for us". 

 

Pet Insurance Provider of the Year
Winner Highly commended Commended
Bought By Many
Scratch & Patch

 

 

Highly Commended spotlight

Purely Pets would like to thank....

As award winning pet insurance specialists, Purely Pets have designed 15 cover levels to give you the freedom to choose the right level of cover for you and your dog and cat. All of our Gold levels of cover are 5* Defaqto rated and we include a Vet helpline service providing help and advice 24/07, online policy management and access to a knowledgeable UK based claims team as standard.

 

Car Insurance Provider of the Year
Winner Highly commended Commended
Churchill
Quotemehappy.com
Tesco Bank

 

Health Insurance Provider of the Year
Winner Highly commended Commended
WPA
The Exeter
General & Medical

 

Life Insurance Provider of the Year (Direct)
Winner Highly commended Commended
legal-and-general-life-insurance-award-winner-in-the-moneyfacts-awards
Zurich
Beagle Street

 

Winner's spotlight

Moneyfacts feedback

Legal and General have won this award for two years running. They were the market leader in terms of popularity and offered comprehensive cover at competitive rates.

 

Legal & General would like to thank....

"Thank you to all our customers who have taken their time and voted for us number one for a second year in a row. We’re really honoured to have been voted Life Insurance Provider for the Year (Direct) once again. Winning this award shows our commitment to delivering the very best service for our customers, ensuring our life insurance really does make a difference to their lives. "

 

 

Travel Insurance Provider of the Year
Winner Highly commended Commended
Avanti Travel Insurance 
Staysure
CoverForYou

International money transfer

International Money Transfer Provider of the Year
Winner Highly commended Commended
TorFX
Universal Partners FX
TransferWise

Other categories

Cashback Site of the Year
Winner Highly commended Commended
OhMyDosh!
Swagbucks

 

Winner's spotlight

Moneyfacts feedback

TopCashback consistently offered access to an extensive number of retailers with high cashback amounts. This is their third win in a row, proving they have a winning formula for driving great cashback deals.

 

TopCashback would like to thank....

"We are incredibly proud to have won the Moneyfacts Cashback Site of the Year award for three consecutive years. It is a fantastic achievement and a tribute to the TopCashback team’s hard work.
Despite a challenging year for all, our goals have remained the same – to save our members the most money possible, be the most generous cashback site we can be and always put fairplay at the forefront of everything we do.
With the introduction this year of our browser extension and Energy Compare Tool, we hope to make saving money even easier for our members.
We are delighted that these efforts have been recognised by both the public and experts and are dedicated to continuously providing award-winning service for years to come!"

 

 

Energy Provider of the Year
Winner Highly commended Commended
peoples-energy-logo
Octopus Energy
Igloo Energy

 

Winner's spotlight

Moneyfacts feedback

This is the first time People's Energy have been nominated for this award and the feedback from their customers has seen them immediately scoop our top Energy Provider award.. They offer consumers low cost renewable energy and with low exit fees.

 

People's Energy would like to thank....

"We’d like to say a big thank you to all of our members who voted People’s Energy as Energy Supplier of the Year. This is a huge achievement for our team who have worked so hard to get us to where we are. As a community interest company, our commitment is to our members, our community and building a better world, for everyone. So to have our members vote for us is a huge honour for us all and our movement".

 

 

Car Finance Provider of the Year
Winner Highly commended Commended
Hitachi Personal Finance
Tesco Bank

 

Winner's spotlight

Moneyfacts feedback

Admiral offered competitive rates for car loans and the option to make overpayments without incurring an early repayment charge would have been appreciated by borrowers.

 

Admiral would like to thank....

"Thank you to our customers who took the time to vote for us in the Moneyfacts Consumer Awards 2021. We’re absolutely delighted to have won the Car Finance Provider of the Year Award. As well as offering products we are proud of, we always aim to provide first class customer service. Winning this award, voted for by our customers is fantastic recognition of the hard work of our staff and the quality of our car finance products".

 

 

Peer-to-peer Provider of the Year
Winner Highly commended Commended
Zopa
Ratesetter
Lending Works

Disclaimer: This information is intended solely to provide guidance and is not financial advice. Moneyfacts will not be liable for any loss arising from your use or reliance on this information. If you are in any doubt, Moneyfacts recommends you obtain independent financial advice.

Cookies

Moneyfacts.co.uk will, like most other websites, place cookies onto your device. This includes tracking cookies.

I accept. Read our Cookie Policy