Moneyfacts Consumer Awards | 2022 Results | moneyfacts.co.uk

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Michael Brown

Content Writer
Published: 01/04/2022

At last, the customers have spoken, and we are delighted to announce that the winners of the Moneyfacts Consumer Awards are in! Professionals from across the industry gathered at Royal Lancaster London to hear who had walked away with the much-coveted Moneyfacts consumer awards covering 31 financial services categories, including mortgages, banking and insurance amongst others.

The Moneyfacts Consumer Awards are known throughout the financial sector for their unique combination of independent expert analysis and comprehensive survey results from over 110,000 people – three of whom won £1,000 in our prize survey. Many congratulations to them. To navigate to a particular category, click the category name under the 'guide contents' to the right of the page.    

Best Service

Best Customer Service
Winner Highly commended Commended
TorFX
ManyPets

 

 

Highly commended spotlight

Everyday Loans comments on the award...

"Everyday Loans is a face-to-face lender that offers personal loans to people that struggle to access credit from mainstream and near-prime providers. Not ideal in a pandemic with lockdowns and a challenging regulatory environment. So, it goes without saying that we’re thrilled that we have been recognised by both industry experts and so many of our borrowers. Customer service is at the very heart of what we do and this award is a testament to all the hard of our teams up and down the UK. To receive such a respected award for three consecutive years is very satisfying indeed. I’d like to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of the pandemic makes me prouder than ever to be part of the business."

 

Best Claims Service
Winner Highly commended Commended
ManyPets
Scratch & Patch
WPA

Savings and ISAs

High Street Savings Provider of the Year
Winner Highly commended Commended
Yorkshire Building Society
Leeds Building Society

 

Winner's spotlight

Moneyfacts feedback

Our voters know exactly which savings provider is the best on the high street. Skipton Building Society has been in the top three spots since 2017 and has won this prestigious award twice.

 

Skipton Building Society would like to thank....

"High Street Savings Provider of the Year - We’re proud to be voted High Street Savings Provider of the Year in the Moneyfacts Consumer Awards for 2022. We were established in 1853 to help customers find a good place for their money. We continue to stay true to this purpose by providing a wide range of savings accounts in branch and online to help people save for the future."

 

ISA Provider of the Year
Winner Highly commended Commended
Paragon Bank

 

Winner's spotlight

Moneyfacts feedback

After an extremely close race on customer service scores Charter Savings Bank came out on top. Offering a range of ISAs with consistently competitive interest rates, Charter is our voters’ first choice when it comes to choosing an ISA provider.

Charter comments on the award

"We’re incredibly proud to have been voted ISA Provider of the Year for the fourth consecutive year, and highly commended in the Online Savings Provider of the Year category. We're so pleased to hear that the hard work and effort we all put in to provide the best possible service and straightforward accounts has been recognised by our customers. We pride ourselves on listening to feedback to provide the best experience we can, so thank you to everyone who helped us to achieve such a wonderful result!".

 

 

 

Highly Commended spotlight

Kent Reliance would like to thank

"We’re honoured to have been highly commended in the ISA Provider of the Year category. These awards are voted for by our customers, so they are extra special to us! We strive to put our customers first, and offer them the highest levels of personal service and choice of products. We’re so grateful that they took the time to vote for us".

 

Online Savings Provider of the Year
Winner Highly commended Commended
Charter Savings Bank
Ford Money

 

Winner's spotlight

Moneyfacts feedback

In the digital age being able to manage your savings online is a very important factor for many of our voters. This is one of the most coveted awards, which is why this was such a closely contested category. But our voters have named RCI Bank UK as their go to Online Savings Provider that combines great rates with top-notch customer service.

RCI bank comments on the award

" Thank you to all our amazing customers who chose RCI Bank as Online Savings Provider of the Year and to our wonderful employees who work tirelessly to provide beautifully simple banking! Alice Altemaire, CEO of RCI Bank says; “It is an honour to have been awarded first place in this category. We continually look for ways to provide great service and products for our customers, so it’s great to see that this is being recognised.” Julien Louisor, CFO of RCI Bank says; “We are so pleased to be winner of Online Savings Provider of the Year again in 2022 after also winning in 2020 and being highly commended in 2021. A huge thanks to our loyal customers for voting!”

 

Digital Wealth Management Provider of the Year
Winner Highly commended Commended
Wealthify
Moneyfarm
Moneybox

Mortgages

High Street Mortgage Provider of the Year
Winner Highly commended Commended
Nationwide Building Society
Yorkshire Building Society
Coventry Building Society
First-Time Mortgage Buyers’ Choice
Winner Highly commended Commended
Nationwide Building Society
Skipton Building Society Logo
Lloyds Bank

 

Commended spotlight

Skipton Building Society would like to thank....

"As a Building Society and mutual, we are fundamentally here to support more people in owning their own homes. That’s why we’re absolutely thrilled to have been recognised in the First Time Buyer choice award. We’ve invested heavily in our proposition for First Time Buyers in recent years, and will continue to do so in years to come. We understand the challenges that many people face in getting that first step onto the property ladder and we're here to help make that step easier."

 

Remortgage Buyers’ Choice
Winner Highly commended Commended
Coventry Building Society
NatWest
Lloyds Bank

Banking

Branch Network of the Year
Winner Highly commended Commended
The Co-operative Bank
Nationwide Building Society
Post Office

 

Current Account Provider of the Year
Winner Highly commended Commended
Starling Bank
first direct
The Co-operative Bank

 

Banking App of the Year
Winner Highly commended Commended
Starling Bank
Monzo
first direct

 

Online Banking Provider of the Year
Winner Highly commended Commended
first direct
Nationwide Building Society
Lloyds Bank

 

Current Account Switching Provider of the Year
Winner Highly commended Commended
first direct
Nationwide Building Society
Lloyds Bank

 

Student Account Provider of the Year
Winner Highly commended Commended
Santander
Barclays Bank
NatWest/Royal Bank of Scotland

 

Credit Cards

Credit Card Provider of the Year
Winner Highly commended Commended
Halifax
Tesco Bank

 

Winner's spotlight

Moneyfacts feedback

Sainsbury’s Bank’s second award in this category is thoroughly deserved. Its options in this category are plentiful, meaning consumers have choice from a range of competitive products.

 

 

 

 

Credit Card App of the Year
Winner Highly commended Commended
Vanquis Bank

 

 

Winner's spotlight

Moneyfacts feedback

Our voters like to take care of their finances on the go, whether on a train, over breakfast or from their sofa. With Capital One’s mobile banking app you can take care of your finances when it suits you, this ease of use has secured Capital One’s first top three appearance in this category.

 

 

Credit Builder Card Provider of the Year
Winner Highly commended Commended
Tesco Bank
Capital One
Vanquis Bank

 

Loans

Personal Loan Provider of the Year
Winner Highly commended Commended
Novuna Personal Finance
AA

 

Winner's spotlight

Moneyfacts feedback

Sainsbury’s Bank’s first title in this category is well deserved. Not only do its personal loans options offer consumers real choice, but its customer service scores are extremely high.

 

 

Non-mainstream Loan Provider of the Year
Winner Highly commended Commended
everyday loans logo
Likely Loans
My Community Bank Logo

 

 

Winner's spotlight

Moneyfacts feedback

Everyday Loans has consistently topped this category over the past three years meaning it is a dependable brand for consumers.

Everyday Loans comments on the award

"Everyday Loans is a face-to-face lender that offers personal loans to people that struggle to access credit from mainstream and near-prime providers. Not ideal in a pandemic with lockdowns and a challenging regulatory environment. So, it goes without saying that we’re thrilled that we have been recognised by both industry experts and so many of our borrowers. Customer service is at the very heart of what we do and this award is a testament to all the hard of our teams up and down the UK. To receive such a respected award for three consecutive years is very satisfying indeed. I’d like to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of the pandemic makes me prouder than ever to be part of the business".

 

 

Commended spotlight

My Community Bank comments on the award

"We’re delighted to receive this recognition for the second year running. All of us here strive every day to deliver a great experience to the members and we’re all thrilled to learn that so many of them wanted to repay this by voting for us in the awards. My Community Bank is a not-for-profit entity owned by our customers, the members, and the company is run for their benefit. We aim to fight financial exploitation, by expanding choice in underserved financial markets, and supporting our members on their journey to improved financial health. A big thank you to all our members for their votes, and to all our colleagues, whose hard work and commitment made the award possible".

 

Insurance

Home Insurance Provider of the Year
Winner Highly commended Commended
Nationwide Building Society

 

Winner's spotlight

Moneyfacts feedback

In one of the more competitive categories in our consumer awards, Policy Expert demonstrated its worth by winning its second consecutive title this year.

 

Policy Expert would like to thank....

"In one of the more competitive categories in our consumer awards, Policy Expert demonstrated its worth by winning its second consecutive title this year."

 

 

Highly commended spotlight

Admiral comments on the awards

"We’re thrilled to have been awarded Highly Commended again in Home Insurance Provider of the Year at the 2022 Moneyfacts Consumer Awards. At Admiral we put customers at the heart of everything we do and we’re committed to helping more people look after their future so this award is really special to us. The team at Admiral are always striving for better together, and we’re really proud to have created a product recognised by our customers as being one of the best in the market. We want to say a big thank you to everyone who took the time to vote for us."

 

 

Pet Insurance Provider of the Year
Winner Highly commended Commended
Scratch & Patch

 

Winner's spotlight

 

Moneyfacts feedback

This is the second consecutive title ManyPets has won, so consumers will be happy to know they are with a trusted and credible provider.

 

 

 

 

Commended spotlight

MiPet would like to thank....

"This recognition by both the Moneyfacts research team and our policyholders is testament to the quality of cover and customer satisfaction.” said Kevin Fry, Director of Client Operations (CVS UK Ltd). “We’ll continue to develop our pet insurance policies to ensure we’re offering high quality cover that represents real value for money.” Ross Hallifax, Affinity Director of Markerstudy Broking added “As MiPet Cover’s insurance partner, we‘re delighted to see them recognised at the Moneyfacts awards. It validates the hard work and effort from both sides, using our combined resource and assets to deliver quality pet insurance products and services to their customers.

 

Car Insurance Provider of the Year
Winner Highly commended Commended
RAC
General Accident
Churchill

 

Health Insurance Provider of the Year
Winner Highly commended Commended
WPA
General & Medical
AXA Health

 

Life Insurance Provider of the Year (Direct)
Winner Highly commended Commended
Legal & General Logo
Beagle Street
Scottish Widows

 

Winner's spotlight

Moneyfacts feedback

Since the awards for this category began in 2016, Legal & General has proved to be a leading provider in this sector. With five wins in total, it has consistently been part of the top three.

 

Legal & General comments on the award

"Thank you to all our customers who have taken their time and voted for us number one for a third year in a row. We’re really honoured to have been voted Life Insurance Provider for the Year (Direct) once again. Winning this award shows our commitment to delivering the very best service for our customers, ensuring our life insurance really does make a difference to their lives".

 

 

Travel Insurance Provider of the Year
Winner Highly commended Commended
Avanti Traval Insurance Logo
Staysure Travel Insurance Logo
CoverForYou

 

 

Winner's spotlight

Moneyfacts feedback

Our Travel Insurance category was hotly contested this year. But Avanti Travel Insurance’s excellent customer service scores gave it the edge.

 

Avanti comments on the award

"Everybody at Avanti would like to send a huge thank you to all our customers who voted us Travel Insurance Provider of the Year 2022. We all know that the last few years have been very tough, so for you to take the time to support us to win this prestigious award means everything. At Avanti, we give belt and braces cover for pre-existing medical conditions for all ages and when we say you’re covered, you’re covered. We like to call this Travel Reassurance. With the world opening up and travel insurance now more important than ever, we want to continue to give you the best customer experience possible. This award lets us know that we are fulfilling this obligation, so once again a big thank you to everyone who voted for us".

 

 

Highly commended spotlight

Staysure comments on the award

"To receive a Highly Commended rating for such a great award as Moneyfacts Travel Insurance Provider of the Year 2022 means a great deal to everyone at Staysure. We stuck by our customers through the dark days of the pandemic and it’s fantastic that you have recognized this and more importantly, you have stood by us. We cannot thank you enough for taking your valuable time to vote for us. With our superior Covid cover as standard, Staysure is always at the forefront of building innovative products that keep you safe when you want to travel. We match this with fully trained customer service agents in our UK contact centres, who are free to call seven days a week. Staysure is synonymous with Worth Doing Right’ and by receiving this fantastic accolade we know that our customers support this way of working. From all at Staysure, thank you once again."

 

International money transfer

International Money Transfer Provider of the Year
Winner Highly commended Commended
TorFX
SpartanFX
Global Reach

Other categories

Cashback Site of the Year
Winner Highly commended Commended
OhMyDosh!
KidStart

 

Winner's spotlight

Moneyfacts feedback

TopCashback won its sixth title this year, showing consumers why it deserves to be considered as top provider. Furthermore, it has consistently been among the top three providers since the category began in 2012 making it an established, dependable brand.

 

TopCashback comments on the award

"We are thrilled to have won the Moneyfacts Cashback Site of the Year award for the fourth year in a row. It means a lot to us to receive this recognition, and it’s a huge testament to everything we do here at TopCashback. Since day one, our mission has always been simple – we are here to help members save as much money as possible whilst doing things in the fairest way possible. Now 16 years in, with more than 5,000 brands on site and over 300 colleagues working across the business – this has not changed. A huge thank you goes out to all our wonderful members and our retailer partners for their ongoing support, loyalty and trust – we wouldn’t be here without you". 

 

 

Offshore Account Provider of the Year
Winner Highly commended Commended
Lloyds Bank International
HSBC

 

Winner's spotlight

Moneyfacts feedback

When looking for an Offshore Account one provider stands head and shoulders above the rest… Skipton International was significantly ahead in the customer service scores received from our survey.

 

Skipton International would like to thank....

"We would like to thank our loyal customers for their survey responses and continued support, plus our colleagues for all of their hard work. Winning this award is a recognition of the consistently high levels of service, and long-term stable rates we offer our savings customers. Offshore accounts are an integral part of our offering; we look after the savings of Channel Islanders, people from the Isle of Man, along with British expats from more than 100 countries around the world."

 

 

Car Finance Provider of the Year
Winner Highly commended Commended
Tesco Bank
M&S Bank

 

Winner's spotlight

Moneyfacts feedback

Admiral has stayed dominant, proving its worth to its customers. This is proved by winning its second consecutive title in this category, appearing among the top three providers since the award began.

 

Admiral comments on the award...

"We are thrilled to be awarded Car Finance Provider of the Year at the 2022 Moneyfacts Consumer Awards! It’s an amazing achievement to receive this endorsement from our customers for the second year running. A special thanks to Moneyfacts for recognising Admiral Money's commitment to providing an excellent Car Finance product and organising a fantastic event to commemorate all of the winners and runners up. Our team had a great time celebrating the award in London. We’d also like to thank our customers for not only voting for us but for continuing to support us. Here at Admiral Money, we aim to continue to provide the best customer service and it’s great to see our products being recognised by our customers".

 

 

Consumer's Choice
Winner Highly commended Commended
Wealthify - Savings calculator
Staysure - Covid-19 response

 

Commended spotlight

Topcashback comments on the award

"To go home with not one, but two awards at this year's Moneyfacts Consumer Awards is a real honour. As a company, TopCashback is always looking for ways to reduce its impact and do more for the environment. We know that many of our members feel the same way, which is why we introduced our Green Cashback function. We understand that it is the decision of our members how and where they spend their money, but our hope is that by adding this category to our site, we can make it easier for shoppers to discover brands that are committed to sustainable or ethical choices in some aspect of their business – and help them earn cashback too. We are delighted that Green Cashback has been recognised by both the public and experts, and we look forward to continuing to provide award-winning services for years to come!".

 

Disclaimer: This information is intended solely to provide guidance and is not financial advice. Moneyfacts will not be liable for any loss arising from your use or reliance on this information. If you are in any doubt, Moneyfacts recommends you obtain independent financial advice.

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