The 2020 Moneyfacts Consumer Survey is now closed!

The Moneyfacts Consumer Survey for the January 2020 awards closed on Friday 15 November 2019. Thank you to those that took the time to have your say.

What is the Moneyfacts Consumer Awards Survey?

Totally independent, the Moneyfacts Consumer Awards combines over 30 years of Moneyfacts’ expertise with your opinion as the all-important customer. Giving over a hundred thousand customers a voice, the results enable use to distinguish companies that offer great products alongside excellent customer service.

If you are interested in participating in the next consumer survey with the chance to win one of three £1000 prizes, please sign up to the Moneyfacts.co.uk newsletter (follow the link at the bottom of the page) to ensure you are one of the first to receive a survey link. Terms and conditions apply.

The winners of the 2020 Moneyfacts Consumer Awards will be announced on the 29th January 2020 at an exclusive event at the Royal Lancaster Hotel in London. Industry professionals from leading financial services and utility providers will discover who will walk away with the winning titles.  

Click here to view the winners of previous Consumer Moneyfacts awards. 

Last year over 180,000 consumers completed the survey

The winners for the 2019 Moneyfacts Consumer Awards were announced on the 23rd January 2019 at an exclusive event at the Royal Lancaster Hotel in London. Hosted by British Comedian Zoe Lyons, industry professionals from leading financial services and utility providers discovered who took the top titles.

What are the Categories?

  • Pet Insurance Provider of the Year
  • Car Insurance Provider of the Year
  • Health Insurance Provider of the Year
  • Life Insurance Provider of the Year (Direct)
  • Travel Money Provider of the Year
  • High Street Mortgage Provider of the Year
  • Remortgage Buyers' Choice
  • Travel Insurance Provider of the Year
  • International Money Transfer
  • Cashback Site of the Year
  • Home Insurance Provider of the Year
  • Energy Provider of the Year
  • First-Time Mortgage Buyers' Choice
  • Non-mainstream Loan Provider of the Year
  • Peer-to-peer Provider of the Year
  • Credit Builder Card Provider of the Year
  • Current Account Provider of the Year
  • Current Account Switching Provider of the Year
  • Student Account Provider of the Year
  • Credit Card Provider of the Year
  • Banking App of the Year
  • Personal Loan Provider of the Year
  • Digital Wealth Management Provider of the Year
  • Best Claims Service
  • Best Customer Service
  • Online Banking Provider of the Year
  • High Street Savings Provider of the Year
  • Online Savings Provider of the Year
  • ISA Provider of the Year
  • Branch Network of the Year

Awards methodology

Stage 1: Shortlists for these awards are first assessed by our highly-qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlist. To ensure that products are being properly considered for all data-specific categories, providers are urged to ensure that Moneyfacts holds relevant and fully up-to-date information at all times, where relevant.

Stage 2: The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. The consumers score the providers that they have had experience with in each relevant category. This second stage helps to decide the overall result, so the consumer contribution really influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Moneyfacts Consumer Awards. Summarising their analysis, they said: “We find the data collection procedure through the survey satisfactory. The process is transparent and is detail-oriented enough to avoid issues that could have risen in the future. The survey data is prepared and cleaned for the final analysis in a commendable manner. A standard industry practice is followed correctly in preparation of the survey score.”

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