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What is the Moneyfacts Consumer Awards Survey?

Totally independent, the Moneyfacts Consumer Awards combine over 30 years of Moneyfacts’ expertise with your opinion as the all-important customer. Giving over a hundred thousand customers a voice, the results enable us to distinguish companies that offer great products alongside excellent customer service. By taking part in the survey, each respondent will be entered into a prize draw with the chance to win one of three £1,000 prizes. Terms and conditions apply. 

Last year over 180,000 consumers completed the survey

The winners for the 2019 Moneyfacts Consumer Awards were announced on the 23rd January 2019 at an exclusive event at the Royal Lancaster Hotel in London. Hosted by British Comedian Zoe Lyons, industry professionals from leading financial services and utility providers discovered who took the top titles.

The Moneyfacts Consumer Awards 2020 survey is now open. Click below to have your say. Entries close at midnight on Friday 15th November 2019. 

Start Survey

What are the Categories?

  • Pet Insurance Provider of the Year
  • Car Insurance Provider of the Year
  • Health Insurance Provider of the Year
  • Life Insurance Provider of the Year (Direct)
  • Travel Money Provider of the Year
  • High Street Mortgage Provider of the Year
  • Remortgage Buyers' Choice
  • Travel Insurance Provider of the Year
  • International Money Transfer
  • Cashback Site of the Year
  • Home Insurance Provider of the Year
  • Energy Provider of the Year
  • First-Time Mortgage Buyers' Choice
  • Non-mainstream Loan Provider of the Year
  • Peer-to-peer Provider of the Year
  • Credit Builder Card Provider of the Year
  • Current Account Provider of the Year
  • Current Account Switching Provider of the Year
  • Student Account Provider of the Year
  • Credit Card Provider of the Year
  • Banking App of the Year
  • Personal Loan Provider of the Year
  • Digital Wealth Management Provider of the Year
  • Best Claims Service
  • Best Customer Service
  • Online Banking Provider of the Year
  • High Street Savings Provider of the Year
  • Online Savings Provider of the Year
  • ISA Provider of the Year
  • Branch Network of the Year

Awards methodology

The finalists and eventual winners of the Moneyfacts Awards are decided upon via a combination of methods. For all product-specific categories, detailed weekly analysis of the data provided to us and displayed in Moneyfacts Magazine or on any of the Moneyfacts online systems between 1 January 2019 and 31 December 2019 is undertaken by our well-qualified research team. For service categories, the intermediary community is given the chance to vote for their preferred providers in a survey, which runs from 6 January 2020 to 14 February 2020. Those voting are asked to consider all aspects of the service offered by providers in the preceding 12 months. An internal judging panel then assesses the results and decides the final positions of finalists in the innovation category.

For broker categories, we invite entries/nominations to be submitted between 6 January and 14 February 2020. Once the shortlists are announced in March, the finalists will have the opportunity to invite their own contacts to submit feedback on their service via an online survey. In combination with an internal judging panel, this feedback decides the final positions for these categories.

The Moneyfacts Consumer Awards 2020 survey is now open. Click below to have your say. Entries close at midnight on Friday 15th November 2019. 

Start Survey

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